Take a Deep Dive into Specialized
Content through HFES Workshops
All workshops are virtual and will take place on Tuesday, September 28, Wednesday, September 29, Tuesday, October 26, or Wednesday, October 27.
September 28, 8:30am-12:00pm Eastern
Designing Human-Centered AI Systems: A Cognitive Engineering Approach
B.L. William Wong, Middlesex University
Sam Hepenstal, DSTL
AI- and other typically black-box algorithm-based technologies are increasingly being applied to replace or complement the human in tasks that traditionally required human judgment in high risk, high consequence environments. It becomes increasingly important that users and those affected by the technology are able to challenge and ascertain whether the outcomes from such systems are valid and sensible. How can designs for such systems be crafted to enable humans to understand, challenge and ascertain the outcomes from such systems?
In this workshop participants will learn how we might address this question. By lecture and case-study examples, participants will learn how we might design for transparency, how we make important relationships visible, open to inspection and verifiable, and how we might include relevant elements of context into such designs. We will draw upon methods and principles from cognitive engineering (Norman, 1986) and human factors (e.g. Wickens et al, 2013) and show how they can be applied to the effective design of visual representations of AI- or algorithm-based systems to produce human-centered AI, or HCAI, systems.
September 29, 1:30pm – 5:00pm Eastern
Shanae Chapman, Nerdy Diva
Apply Agile Design Thinking principles to create change and support equity. Brainstorm how to create more diverse and inclusive products, services, and workplaces. Demystify Anti-Racism in tech by exploring research and stories specific to the tech industry and startup ecosystem. Brainstorm and prioritize actionable outcomes for Anti-Racism in your organization that you can start crafting immediately. Take action with an Anti-Racism MVP to make the greatest impact on your employees, colleagues, and customers starting now. Continue the journey and plan for long-term success with backlog management and agile ceremonies to track progress.
October 26, 1:30 p.m. - 5:00 p.m. Eastern
Journey Towards High Reliability – Tiered Huddle System and Use of Human Factors and Systems Engineering Methods and Tools
Lukasz Mazur, University of North Carolina
To prevent patient harm events healthcare organizations must have a robust infrastructure to learn from unsafe conditions, near misses, and medical errors. Using a case study methodology, we will review UNC’s innovative approach to create an organization-wide Tiered Huddle System (THS) supported by Human Factors and System Engineering (HFSE) methods to promote high-reliability, situational awareness, and value creation. The session will be divided into three parts. First, a step-by-step process to the development and implementation of the THS including but not limited to the strategy, implementation efforts, escalation process, and project selection and complexation approach. Second, we will demonstrate how we identified implementation drivers and barriers and implemented mitigation strategies. Third, we will demonstrate the integration between THS with HFSE methods and tools to further gain improvements in patient safety and patient safety culture. Learning objectives are:
Learn how to identify the drivers and barriers to THS’s daily issue escalation and develop the interventions that will be most effective in promoting/removing those drivers/barriers.
Learn how to run a daily THS and integrate HFSE methods and tools during improvement projects.
Learn to design an improvement project to increase daily issues, identify the role of staff (front-line staff, managers, directors, risk management, patient safety officer, quality, physicians, and senior leadership) in the design and implementation efforts.